FREQUENTLY ASKED QUESTIONS
Can i customise an order?
Can I request to modify an existing design in your catalogue?
Sure! Just let us know what changes you would like to make to our existing design.
I don't know about flowers, anything goes. How should I go about it?
How many days in advanced do I have to place my order?
We accept orders made at least 2-3 days in advance.
How to place an order?
For standard designs, simply fill up our Order Form and proceed to make payment to confirm your order. Once we have received your payment, an order confirmation will be sent to you via text or email.
How much is delivery?
Islandwide delivery is $15 per trip, except for postal codes listed in the following areas below, where delivery charge will be $22 per trip:
What are your delivery timeslots?
Monday - Friday: 10am - 1pm / 2pm - 5pm / 6pm - 9pm
Sat-Sun: 10am - 1pm / 2pm - 5pm
*For a preferred timeslot/specific delivery time, do enquire with us on its availability before placing your order.
How to care for fresh flowers so that they will last longer?
1. Store your bouquet / arrangement in a cool environment avoiding direct sun, wind and humid condition. Aircon room would be great!
How to care for preserved / everlasting flowers?
1. Store them in a well ventilated environment avoiding exposure to direct sun and humid condition.
How to dry my flowers?
Right before they are about to wilt:
Flowers are seasonal products, and subjected to availability.
Will my flower order look exactly the same as in the image?
While each flower is unique in its shape, size and colour, we may not fully replicate the flower placement as shown in our images. However, we will strive to design our works as closely to our original pieces as possible.
Do you provide a card?
A complimentary message card is given for every order placed. While there is no word limit, please avoid sending an essay-length message. It might not fit in the card.
How and when do I make payment?
Full payment must be made within 8 hours from the time you placed your order with us (either via order form for standard designs / orders made via WhatsApp). Immediate payment is required for last minute orders.
Do you provide a carrier / bag?
Every order comes with a complimentary bouquet carrier.
Why is it that I don't hear from you after I place my order / enquired about your service?
We apologize should there be a delay in our response as we may be fulfilling ongoing orders. If you still do not hear from us after 12 hours, please drop us a text on WhatsApp at
Where can I self collect?
You may self-collect at the following address:
What time can I self collect?
If I am not giving my flowers immediately, when do you recommend that I collect my flowers?
For fresh flowers, we strongly advise that you collect the flowers as close to the timing you are giving to the recipient so that we can store it in a cool room for you to maintain its freshness. Alternatively, do store your flowers in a cool area (such as aircon room / away from direct sun and humid condition) after collection. Do not leave it in your food fridge*.